Service & Repair: 01249 814528
Sales: 01249 814528

Approved Which Trusted Trader

April 2024's Which? Trusted Trader of the Month

1st Choice Stairlifts are delighted to share that we have been announced as Which? Trusted Trader of the Month for April 2024! This accomplishment is a testament to our dedication, consistent hard work, and fantastic team throughout our 20-year journey.
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Your feedback matters! If you've used our services, please take a moment to leave us a Which? review. As a local business, your input is crucial in helping other people like you get the support they need. Thank you for your continued support and for being a part of our 1st Choice family!

You can buy a stairlift from any company, but why would you choose us?

At 1st Choice Stairlifts, we strive to deliver great customer service and experience, as we strive to be the very best that we can be. That's why we’re proud to be an approved Which Trusted Trader.

We know that our customers appreciate the fact that we are a small business and can give them an individualised personal service. Having a lift installed is a big change, that’s why it’s ever more important to have the right people in your lives to make that change happen smoothly and hassle free. 

Our staff have a combined 175 years of stairlift industry expertise, so we can help you along the way. No matter what part of your lift journey you're at, our core value promises that we are all about “Making a difference to people's quality of life”.

Why you can Trust us

We constantly monitor the service that we give to our customers through our Customer Satisfaction surveys, which are independently audited every year by an external ISO9001 Quality Inspector.

As we are endorsed by Which? Trusted Traders, their trusted brand name and trader logo is synonymous with recognising reliable and trustworthy traders, each having undergone a rigorous assessment in order to be approved.

We are also a proud member of the BHTA, which is the British Healthcare Trades Association. The BHTA is the mobility industries trade association and has a Code of Practice, approved by the Trading Standards Institute, which is against mis-selling and protects customers when purchasing mobility products, including stairlifts.

The BHTA set standards of what you can expect from a member company. However, they cannot deal with complaints about mobility or stairlift companies if they are not members.

You can read more about the BHTA and their Code of Practice here.

Why our Customers can Trust the Which Trusted Trader logo

Our Which Trusted Traders membership also provides total peace of mind for customers. In the highly unlikely event that we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader, we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact us on 0800 019 2210 or via their website

Which Trusted Traders have a new Code of Conduct & Review Policy. You can read more here, or call them on 0800 014 7308.

You can view our Which? Trusted Traders reviews and membership online on their website here

If you’ve experienced our services, then why not leave us a review? You can do so here.

More about 1st Choice Stairlifts

1st Choice Stairlifts are a family run business, offering a wide range of straight and curved stairlifts, outdoor stairlifts, home liftswheelchair lifts, platform lifts. We also provide a wide range of reconditioned stairlifts, and rental stairlifts

Our services also provide stairlift and lift repairs, servicing, and maintenance in Wiltshire, Bath, Bristol, Gloucestershire, Hampshire, Swindon and Berkshire.

Looking for more information? We’ve got 20 years of experience providing the best solutions for our customers. So, if you have any questions, want more information, or you’re just unsure, then speak to one of our experts. Call us today on 0800 019 2210 or [email protected]

Read Our Latest Reviews

Locations Filter
  • All
  • Wiltshire (27)
  • Gloucestershire (5)
  • Oxfordshire (5)
  • Swindon (5)
  • Dorset (3)
  • Bath and North East Somerset (2)
  • Berkshire (2)
  • Bradford-on-Avon (1)
  • Bristol (1)
  • Corsham (1)

Can’t fault

My stairlift was beyond repair on the Thursday morning and I thought I’d have to go weeks without being able to get upstairs at all but no. In come 1st choice and bang. New one fitted Friday afternoon and all was well again. Could not fault the service in anyway at all. The service was well beyond a 5-stars. If you’re looking for a company to install a stairlift for you don’t look any further than 1st choice. You WILL...

Location: Dorest
Date Posted: 17/10/2022
Date Work Completed: 14/10/2022

Exceptional service

We initially approached you on the recommendation of a family member & wanted to let you know just how delighted we’ve been with your service and the product. We needed a stairlift fitted within a short lead time and throughout the process your communication has been excellent, with all commitments met or exceeded. Matt, Ash, Lindsey and Connie have all been a pleasure to deal with, however Jordan was simply outstanding. We were having a very busy day when he...

Location: Hampshire
Date Posted: 14/10/2022
Date Work Completed: 06/10/2022

Outstanding Service!

Other installers told me I could not have a stairlift fitted because of our narrow staircase and my long legs. 1st Choice came out very quickly, solved the problem by showing us the Oto Curved stairlift and had it installed in no time with no mess at all. I cannot believe the difference this has made to my life after struggling so long to go up the stairs. The staff are all so friendly, but at the same time very...

Location: Dorset
Date Posted: 02/10/2022
Date Work Completed: 27/09/2022

Excellent service

Enquired about stairlift on Friday, came out to visit on Monday, fitted on Thursday. Everyone polite and friendly. Explained whole process clearly.

Location: Wiltshire
Date Posted: 27/07/2022
Date Work Completed: 21/07/2022

Outstanding Service

From the first phone call to enquire about buying a stairlift an appointment was made for the next day for a Surveyor to come and assess the stairs. We were then invited to visit their showroom that afternoon so my husband to try 2 lifts. The following week the Surveyor returned to complete the detailed measurements required. Electrical and carpentry work required was efficiently organised and completed. The stairlift was installed today (when the hottest temperature was recorded in the...

Location: Wiltshire
Date Posted: 19/07/2022
Date Work Completed: 19/07/2022

First class service

From the initial phone call to our visit to their showroom to the planning and installation of the stairlift, 1st Choice have been outstanding. The installation was completed within time by Jamie who did an excellent job and was thorough in explaining the stairlift controls and operation in a friendly manner. Highly recommended.

Location: Wiltshire
Date Posted: 25/06/2022
Date Work Completed: 22/06/2022

A Beautifully engineered product, fitted superbly!

I was recommended by a friend to approach 1st Choice Stairlifts as I live in an old house with several levels and many stairs. From the very first call to the very last “thank you” from me and my wife, we were impressed by the professionalism, the skill and the quality of everyone we dealt with. The survey of the difficult and curved staircase was conducted with minimum fuss, the drawings for approval were clear and excellently presented (I am...

Location: Berkshire
Date Posted: 17/06/2022
Date Work Completed: 13/06/2022

Exceptional service

From our initial visit to the showroom we were treated friendly and professionally by everyone we have dealt with, from the choice of manufacturer, survey, design and installation everything ran smoothly. We cannot fault the service we have received and thoroughly recommend them.

Location: Gloucestershire
Date Posted: 31/05/2022
Date Work Completed: 27/05/2022

Quiet, clean and efficient

My telephone call to 1st Choice Stairlifts on the ninth of May, concerned the removal of an old but working stairlift. A twenty three year old system, it was too old to be redeployed but the company was able to arrange its removal. A prompt response from the lady who took my call was followed shortly after by a call from another lady who had arranged for an engineer’s visit. The appointment was made for the seventeenth of May. The...

Location: Berkshire
Date Posted: 17/05/2022
Date Work Completed: 17/05/2022


We were very impressed with the prompt service we received and the attention given to our request at short notice. As our problem was urgent we appreciated the efficiency with which it was resolved.

Location: Gloucestershire
Date Posted: 11/05/2022
Date Work Completed: 09/05/2022
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    © 2010-2024. 1st Choice Stairlifts. All Rights Reserved. 1st Choice Stairlifts Limited | Registered Office: 25 Harris Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PT | Company Registration Number 05032057, Registered in England and Wales | VAT Registration: 826741124 | [email protected]

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    **Please note we currently install and service Starilifts within 40 miles of our showroom in Calne, Wiltshire