Talk with our experts today, call for a friendly chat on
Dorset & Hampshire Branch: 01202 873730
Head Office: 01249 814528
Talk with our experts today, call for a friendly chat on
Dorset & Hampshire Branch: 01202 873730
Head Office: 01249 814528
When you look across our reviews, a few things come up again and again.
Many people contact us when they’re struggling with the stairs and need a solution quickly. Customers regularly mention how fast we respond and how quickly we can install when needed.
“Circumstances meant we needed a stairlift installed as soon as possible. From the minute we made contact, they pulled out all the stops… installed in half the normal timescale.”
— Elaine, Google Review
“Needed a stairlift for my mother ASAP… it was fitted within a few days which was very much appreciated.”
— Chris, Google Review
“Stairlift installed without a hitch at a week’s notice… very professional and efficient service.”
— Which? review
Choosing a stairlift is a big decision, and something many people feel unsure about at first.
One of the things customers mention again and again is how comfortable they felt during the process. They were able to ask questions, understand their options, and make the right decision in their own time.
As members of the British Healthcare Trades Association (BHTA) and Which? Trusted Traders, we follow strict codes of practice designed to protect customers and ensure fair, transparent advice.
“He didn’t try to sell me one instead of renting… I felt very safe, relaxed, and pleased that I had called.”
— Sue, Google Review
“We did not feel under any pressure… everything was explained clearly and we were able to make the right decision for us.”
— Which? review
Our engineers are one of the most talked-about parts of the experience, from being polite and tidy to taking the time to explain everything clearly.
“Kevin fitted my stairlift and was very knowledgeable… he answered all my questions in a friendly manner.”
— Mimi, Google Review
“Sean and Jamie were so great… they explained how everything works clearly and completed the installation perfectly.”
— Dorset customer, Google Review
“The installers were clean, tidy, quiet and made a very good job of the installation.”
— Angela, Google Review
“Technician and apprentice were polite, knowledgeable and courteous… really tidy and did an excellent job.”
— Karen, Google Review
“Shaun was so polite, quick and very professional… and left everything clean and in excellent condition.”
— Dorset customer, Google Review
“The young man was so considerate and polite, even making sure the dog didn’t escape… a job well done.”
— Which? review
It’s not just about getting the stairlift fitted. Many customers mention the reassurance of knowing we’re there afterwards if they need help.
“We had a small problem… this was quickly identified and sorted immediately. I cannot fault the installation or the service afterwards.”
— Michael, Google Review
“Unlike other companies who refused the job, 1st Choice helped at short notice… reliable, responsive, and genuinely caring.”
— Which? review
“After a slight hitch it was sorted… they came out and put it right and now one happy customer. First class service.”
— Dorset customer, Google Review
“Will they try to pressure me into buying?”
No. Customers regularly tell us they felt informed, not pushed, and able to make the right decision in their own time.
“How quickly can a stairlift be installed?”
This depends on the type of stairlift. In some cases, we have straight stairlifts in stock and can install them quickly. In other cases, particularly for curved or made-to-measure stairlifts, they need to be built specifically for your home, which can take a little longer. We will always explain realistic timescales clearly from the start.
“What if something goes wrong?”
Things don’t always go perfectly, but what matters is how quickly they’re put right. Customers regularly mention how responsive we are when they need help.
Here are a few examples that really sum up what people experience when they choose us:
Installed quickly when we needed it most
“Circumstances meant we needed a stairlift installed as soon as possible. From the minute we made contact, they pulled out all the stops to install a bespoke stairlift in half the normal timescale… we are very grateful.”
Felt completely at ease, no pressure at all
“He didn’t try to sell me one instead of renting… I felt very safe, relaxed, and pleased that I had called 1st Choice.”
Made it possible for Mum to come home again
“The stairlift has meant that my mum could come home and readjust into her new life at home whilst giving us great reassurance.”
Friendly, respectful and tidy from start to finish
“The installers were clean, tidy, quiet and made a very good job of the installation.”
Came out quickly and put things right
“After a slight hitch it was sorted… they came out and put it right and now one happy customer. First class service.”
We’re also happy to help even if we didn’t originally install your stairlift, something many customers have told us made a real difference when they needed support.
Why reviews matter when choosing a stairlift company
Having a stairlift fitted is a big change in your home.
It’s not just about the product, it’s about the people you trust to help you through it.
As a family-run business, that’s something we take seriously. Reviews give you a clear, honest picture of what to expect from real people who’ve been in your position.
Want to speak to someone?
If you’re thinking about a stairlift, speak to our team today on 0800 019 2210. We’ll talk you through your options and help you find the right solution.
You can book a free survey, arrange to try a stairlift in our showroom in Calne, Wiltshire or Ferndown, Dorset, or simply have a friendly chat to get some advice.
Verified and independent reviews
We don’t just collect feedback ourselves. Our reviews are independently verified through trusted platforms.
Which? Trusted Traders
Fully vetted, independently assessed, and monitored
★ 5.0 rating | 100% recommend
Google Reviews
Feedback from customers across our service area
Our friendly team are on hand to answer all of your questions
call: 01249 814528
Look for independently verified reviews and recognised accreditations such as Which? Trusted Traders and the British Healthcare Trades Association (BHTA). These show that a company has been assessed, follows a strict code of practice, and is committed to treating customers fairly.
A good company will take the time to understand your situation, explain your options clearly, and help you make the right decision. You should feel informed and comfortable, not rushed.
This depends on the type of stairlift. Straight stairlifts can often be installed more quickly, while curved stairlifts are made to measure and may take longer. A trustworthy company will always explain realistic timescales upfront.
Yes. We regularly help customers with servicing and repairs, even if their stairlift was installed by another company.
25 Harris Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PT
Showroom Open: Mon-Fri 08:30 to 17:00
Emergency Out of Hours Repairs: 365 days a year
Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, Ferndown, Dorset, BH21 7UH
Showroom Open: Mon, Tues, Thurs 08.30 to 15.30, Friday 8:30 -13:00
**Please note we currently install and service stairlifts within our coverage area, click here to see our coverage area