Service & Repair: 01249 814528
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Stairlift Servicing

A stairlift is designed to give you years of reliable service. However, it can only do that if it is regularly serviced and safety checked every year to make sure that it’s kept in excellent working order and is safe for you to use.

We offer servicing and service and maintenance contracts to help look after your lift for you. We also offer repairs and an emergency on call service out of office hours for complete peace mind to help you get up and running again in no time. Our friendly team of local engineers supported by our office team are here to look after you and deliver our Which Trusted Trader endorsed 5* customer service, 24 hours a day, 7 days a week, every day of the year.

What is a stairlift service?

  • A stairlift service is an annual (or bi-annual) servicing that one of our fully qualified stairlift engineers should carry out on your reconditioned or new stairlift to ensure that it's in good working order. By having a stairlift servicing, you can benefit from the peace of mind that:

    • Its safe for you to use and have your stairlift working as it should be.

    • Any preventative stairlift maintenance that should arise and could cause a future breakdown has been identified. This could reduce unnecessary repairs and in most cases inconvenience down the line.

    • You're prolonging the lifespan of your stairlift for many years to come.

    A stairlift service will normally take around an hour to do and is a thorough check over of the models including the battery voltage checks. Our friendly, fully qualified engineers will visit your home and carry out a detailed maintenance service and assistance on a wide range of models.

    If stairlift models are not working please note that you will require a stairlift repair not a service as a service can only be done on models that are in good working order. We would need to fix it first and give you a cost to repair it before carrying out any stairlift services.

    If you have purchased your straight stairlift or curved stairlifts from us it will come with a one year warranty (reconditioned) or two (new stairlift). Check your contract with us as regular servicing may be included in your warranty. Extended warranties will have servicing stairlifts included.

Why should you service your stairlift?

Colin Major is fully qualified and a trained professional engineer (for over 35+ years) across all of our lift models, as well as our Managing Director here at 1st Choice Stairlifts. Here are his 6 Top Tips - Why servicing stairlifts is important:

Booking your annual service

When our team book in your stairlift service, you are automatically added to our service schedule for subsequent years, so there's no need to worry about keeping track of your services, we will contact you.

You will receive a phone call or a letter from us inviting you to make an appointment, we can then book in a convenient time for our engineer to do your service.

Contact Us

To enquire about cost and book in your service, please call us on 01249 814528 and one of our friendly team will be happy to help you. Routine servicing is usually done in office hours from 8.30am to 5pm, Monday to Fridays excluding bank holidays. You can also email us on [email protected]m.

We are unable to complete a service on non working stairlift models. If your stairlift is not working, or has developed a fault, it will fall under one of our stairlift repairs rather than a service. For more details about our stairlift repairs, visit our dedicated stairlift repairs page here.

Our aftercare team can take care of all your servicing and maintenance needs across a wide range of stairlift models, so please don't hesitate to give us a call.

1st Choice Stairlifts Customer Service

What stairlift models can you service?

Our local engineers can carry out maintenance on over 50 different stairlift models, dating back over the last 35+ years!

For stairlift repairs, stairlift servicing, and stairlift maintenance, we invest in our engineers to make sure they have the most up-to-date stairlift manufacturers' technical training. This means that in the unlikely event that you need a stairlift repair whilst on a service to your lift, our engineers have the skills and knowledge to fix your stairlift quickly and efficiently.

Our engineers have received manufacturer training to carry out stairlift services on the following makes and models:

  • Access/ThyssenKrupp Flow 2, Flow Apollo, and Flow X curved models, the HomeGlide and HomeGlide Extra, and the now obsolete Cumbria straight models

  • Brooks/Acorn straight Superglide stairlift. [The curved 180 has a restriction on the sale of parts so unfortunately, we will not be able to service or repair this model.]

  • Bison Bede Classic and Classic Compact straight stairlift are now obsolete (no parts available).

  • Bruno Elite and Elan straight stairlifts and Elite Curved model

  • Handicare/Minivator/Companion/Age UK/Freelift curved models 4000, Van Gogh/Freecurve, and the obsolete 2000 model. The straight model 1100 and 1000 and the obsolete models, 950, 950+, and 930.

  • Meditek now obsolete straight models E120, D120 (no parts available)

  • Otolift curved model Oto Smart Air and the obsolete models Oto one and Oto two

  • Platinum Stairlifts Curve and Ultimate curved stairlifts and the Horizon straight stairlift

  • Premium Stairlifts Eurolift curved model

  • Stannah curved model 260 and the obsolete 250 and 229 models. The Stannah 600 straight model and the older models 300, 240, 230, 215. On the obsolete older models some parts are no longer available.

As well as repairing the stairlift models we can also repair the Wessex and Stiltz range of vertical home lifts and steplifts.

Areas We Cover

For stairlift repairs and stairlift servicing, we cover all of Wiltshire, Bath, Bristol and Swindon as well as parts of Dorset, Somerset, Gloucestershire, Oxfordshire, Hampshire and Berkshire.

Upgrading your old stairlift

If your model is beyond repair or is over 10 years old, you might want to consider upgrading it. You can see the wide range of models we offer on our dedicated pages:

If you can no longer manage transferring onto your stairlift or require extra assistance due to a worsening health condition, you may benefit from a homelift or through the floor lift.

*The British Safety Standards for stairlifts were BS5776:Powered Stairlifts, which have now been replaced by the European Standard EN81-40.

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© 2010-2024. 1st Choice Stairlifts. All Rights Reserved. 1st Choice Stairlifts Limited | Registered Office: 25 Harris Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PT | Company Registration Number 05032057, Registered in England and Wales | VAT Registration: 826741124 | [email protected]

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**Please note we currently install and service Starilifts within 40 miles of our showroom in Calne, Wiltshire


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**Please note we currently install and service Starilifts within 40 miles of our showroom in Calne, Wiltshire