13/10/2017 – Aftersales & Customer Care Co-ordinator
A great opportunity for someone who is looking for a multi-discipline role in Customer Service and Sales.
Salary: £competitive + 22 days Holidays plus bank holidays + Pension + Training
1st Choice Stairlifts is a family run small business with an exceptional reputation for workmanship and customer care in installing, repairing and servicing stairlifts and vertical lifts in customers homes, housing association properties and commercial properties. This job role is based at our offices in Calne.
This is an exceptionally rewarding career that makes a difference to peoples quality of lives, helping people to be independent and stay in the home they love. As more people are growing older and living longer this industry is set to achieve exceptional growth providing job security.
We are looking for an enthusiastic Aftersales and Customer Care Co-ordinator to join our successful team. You will report to our Office Supervisor and Directors. Working in the busy Aftercare Department you will have sole responsible for proactively taking care of their customers lift maintenance requirements on a day to day basis.
This job role primarily involves:
Answering and helping with customer queries on emergency breakdowns, routine repairs and servicing (warranty and chargeable calls)
Organising lift removals when the lifts are no longer required
Confidently and proactively advising customers on the servicing and soft selling maintenance packages/upgrades
Managing spare parts and warranty returns
Diary management for our team of engineers, logistically planning their workload with maximum efficiency on time and route planning
Working closely supporting our small team of engineers
Liaising with engineers, workshop engineer, office staff, Directors, suppliers and customers
Normal working hours are Monday – Friday, 8.30am to 5pm excluding bank holidays
To apply send your CV and let us know why you could be our 1st Choice to Coral Affleck-Major, Joint Managing Director on firstname.lastname@example.org. Closing date 31/10/2017
We’re always interested to hear from enthusiastic, talented and hard-working people to join our ranks at 1st Choice Stairlifts, with careers here for engineers, administrators, sales managers and more. Please send us your CV to apply speculatively as we always keep good candidates on our files for future reference should a vacancy arise. Read on to find out if 1st Choice Stairlifts is the right place for you.
Why Work for Us?
Established in 2004, 1st Choice Stairlifts was set up by directors Colin & Coral, who together have over 50 years experience in the stairlift industry. Now, we offer our services throughout the South-West and have a very comprehensive range of products which means that no matter what our customers need, we can find the perfect lift for them.
Dedicated to Quality & Professionalism
We are one of the biggest independent lift companies in the country and we take pride in what we do. All our engineers are NVQ qualified in stairlifts, we’re ISO:9001 approved for our Quality Management Systems and we’re members of the British Healthcare Trades Association, proving our passion and commitment to delivering an all-round quality service.
We have very high standards and aspire to be the best and working for us is:
At 1st Choice Stairlifts, we’re forward thinking and never standing still. Now in our 14th year of business, we have grown the company from strength to strength every year which is the way we intend to continue. We consistently strive to improve what we do and be the best that we can be. Our team members are crucial to our success.
You will work in a vibrant organisation and a very busy office environment. We will provide you with full training, working to specific processes which outline your main job roles. We have a supportive team who would welcome you and help you to settle into your new role.
We install lifts for our customers to improve their way of living, and you will have the chance to play an integral role. Every day we give more people the chance to be themselves again and live independently. It is a highly rewarding experience and everyone plays a part to make it happen.
To join our energetic team and get more out of your job, send us your CV today.