Service & Repair: 01249 814528
Sales: 01249 814528

Stair Lift Repairs

A stairlift is designed to give you years of reliable service. However, as with any electrical/mechanical models, it is possible that a fault may occur and you could find yourself in need of a stairlift engineer.

If this happens you'll want to know that you can rely on the peace of mind emergency service that we offer to help you get up and running again in no time. Our friendly team of local engineers supported by our office team are here to look after you and deliver our Which Trusted Trader endorsed 5* customer service, 24 hours a day, 7 days a week, every day of the year.

Brief Summary of our outstanding comprehensive repairs service:

  • Priority Service for code red emergencies, where your stairlift is off completely usually attending call-outs within a few hours, normally the same day.
  • Emergency repair service that operates 24 hours a day, 365 days a year for emergency out-of-hours callouts (night repairs only available to contract customers under warranty). Out-of-hours calls are answered by our on-call engineer directly.
  • Our own expert fully qualified engineers to attend to your lift who have been manufacturer-trained on your product to find faults and for servicing stairlifts.
  • Vans are stocked with the most commonly used spare parts backed up by our parts store in our warehouse when needed.
  • Repairs also available on stairlift models we installed and ones we didn't originally install.
  • Maintenance and service contracts available for complete peace of mind.
Stairlift Repairs

Stairlift Repairs Your Questions Answered

Quick stairlift repairs around the clock

We understand how important having your stairlift working is to independent living, therefore we prioritise stairlift repairs to make sure we get your stairlift back to full working order.

We offer comprehensive repairs including emergency call-outs, covering you 24/7, 365 days a year for complete peace of mind.

For emergency breakdowns where your stairlift is off, we would get to you the same day, often within a few hours of receiving the call (our record is getting an engineer to the front door before the customer hung up on the phone - right time, right place!). It all depends on our engineer's schedule and their location to determine who we can send as quickly as we can.

We operate a van tracking system so we can identify exactly who the closest local engineer is to you and send them to you as soon as possible.

If your repair isn't an emergency, we can normally complete these repairs within a few days of you making the call after assessing the urgency.

The importance of having an annual stairlift service

As well as carrying out maintenance, we can also do stairlift services too. A service can be thought of as preventative maintenance to help keep your stairlift in good condition which could prolong the life span of your stairlift and could prevent future call-outs. We also test the health of your carriage batteries to see if they need replacing before they run flat.

Our computer systems are set up to alert us when the schedules are for servicing stairlifts to make sure you are contacted whenever your annual servicing visit is due, so you don't need to be concerned, we'll remind you when it's due.

Stair lift warranty and service contracts

If you purchased your stairlift from us, it comes with a repair service cover included under the initial warranty that covers the repair costs - the parts, labour, and call-out charges.

Outside of this warranty period, you can choose to take out a Service and Maintenance Agreement or pay for one-off servicing and repairs whenever you need us. This applies to both a brand-new stairlift and reconditioned stairlifts. Rental models have a continuous warranty for however long you rent them.

It may work out more cost-effective to take out a service and maintenance agreement so you can keep control of the cost you pay and can budget accordingly. Contract customers get priority service over non-contract customers and many people love this because they know they are in safe hands and don't have to worry, all they need to do is pick up the phone and call for assistance.

It is recommended by British safety standards that stairlifts be serviced once a year by fully qualified engineers.

Stairlifts Spare Parts Stock

Our stairlift engineers vans carry a vast selection of the most-used spare parts for stairlift repairs, for the majority of makes and models.

All stock is logged on our computer system which they have access to so we can track down a part whenever we need to. Every spare part for a stairlift servicing or repair is logged on our bespoke computer software system so that we can locate it in an instant.

We have over 6000 spare parts on our system so inevitably our vans can't stock every part. So, we have a comprehensive parts stores and in the unlikely event that a part isn't on our van or in our stores, we can source it directly from the manufacturers for you and return to fit it for you.

If it's a simple part like a snapped key, we can send these out to customers to save on engineer fees but if it is a job that requires expert engineering then a callout will be necessary to fix your lift.

Upgrading your old stairlift

Our stairlift engineers vans carry a vast selection of the most-used spare parts for stairlift repairs, for the majority of makes and models.

All stock is logged on our computer system which they have access to so we can track down a part whenever we need to. Every spare part for a stairlift servicing or repair is logged on our bespoke computer software system so that we can locate it in an instant.

We have over 6000 spare parts on our system so inevitably our vans can't stock every part. So, we have a comprehensive parts stores and in the unlikely event that a part isn't on our van or in our stores, we can source it directly from the manufacturers for you and return to fit it for you.

If it's a simple part like a snapped key, we can send these out to customers to save on engineer fees but if it is a job that requires expert engineering then a callout will be necessary to fix your lift.

Flow X Stairlift parked and unfolded at the bottom of the stairs

Contact us for all your stairlift repairs and stairlift services

Between the hours of 8.30am-5pm, Monday to Friday (excluding bank holidays) you can contact the office on 01249 814528. Outside of these hours (including weekends and bank holidays) you can contact our engineers directly for emergency repairs on 01249 814528. Our out-of-hours repair costs are more expensive than the in-hours service as this is an upgraded service we offer.

We always close our office between Christmas Eve and the new year but our emergency engineers work during this period and can still be contacted.

1st Choice Stairlifts Customer Service

Areas We Cover

If you are looking for stairlift companies to help with your maintenance and stairlift service, we have a wide coverage area with an engineering team based across our coverage area. Our office is based in Wiltshire and we have engineers based in Bristol, Wiltshire, Hampshire and Dorset so you are never too far away from us.

We cover Wiltshire, Bath, Bristol, Swindon, Gloucestershire, Dorset, Hampshire, and areas of Oxfordshire, Somerset and Berkshire.

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© 2010-2024. 1st Choice Stairlifts. All Rights Reserved. 1st Choice Stairlifts Limited | Registered Office: 25 Harris Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PT | Company Registration Number 05032057, Registered in England and Wales | VAT Registration: 826741124 | [email protected]

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