Although stairlifts are designed to give you years of reliable service, as with any electrical/mechanical equipment it is possible that a fault may occur. This is why we offer comprehensive stairlift repairs including emergency call out.
Our engineers are highly experienced so we can repair over 50 different makes and models dating back over the last 20+ years! We’ll can also even repair stairlifts even if it wasn’t us that originally installed it for you*.
Our highly trained independent stairlift engineers each have a well equipped van, stocked with the most commonly required parts for a wide range of manufacturers stairlifts. This is backed up with over 6000 parts and components stocked in our warehouse and of course, many years of experience in repairs and servicing.
Emergency Stairlift Repairs & Call Out
We understand how important it is to your independent living and we prioritise any repairs to make sure we get your lift working quickly. For any customers who’s lift is completely inoperable, we can usually get to you the same day, often within a few hours of receiving the call. (Although our record is getting an engineer at the front door before the customer hung up on the phone, as we were very close by already!) The usual response time is dependent on our current schedule and how local the engineer is at the time.
If you’ve bought a stair lift from us then it will come with repair cover under it’s warranty.
Outside of this warranty period you can choose to take out a Service Agreement which includes parts and labour charges or pay for one off stairlift repairs if and when they are required to keep your stairlift in good working order.
Our office hours are 8.30am to 5pm Monday through to Friday excluding public holidays. Outside of these hours we operate an Emergency Stairlift Repair Service around the clock, 365 days a year.
Contact Us for Stairlift Repairs
For all stair lift repairs please call customer services on 01249 814528 and one of our friendly team will be happy to discuss your requirements. Out of normal office hours our stairlift engineers can be contacted directly for emergency repairs on 01249 479110. For non urgent repairs, to book a stairlift service or any other related enquiries you can also email us on [email protected].
Our Coverage Area
We cover Wiltshire, Bath, Swindon, Bristol, Gloucestershire, Hampshire, Berkshire and parts of Oxfordshire. For a full map of our coverage areas please click here to see the areas we cover. Our repair service includes both straight stairlifts and curved stairlifts.
If your stair lift is beyond repair or it’s over 10 years old, you might want to consider upgrading it. You can see our wide range of products we offer on our dedicated pages for Straight Stairlifts or Curved Stairlifts.
*on models that have been installed by a reputable retailer or independent stairlift engineer, but not self installed.