Although stairlifts are designed to give you years of reliable service, as with any electrical/mechanical equipment it is possible that a fault may occur.
Did you know that we can repair over 40 different makes and models dating back over the last 15 years and we’ll come and fix your stairlift even if it wasn’t us that originally installed it for you*.
Our trained engineers have a well equipped van stock with the most common used parts backed up with over 6000 parts and components based in our warehouse.
We know how important a stairlift is to you and your independent living and we prioritise any repairs to make sure we restore your lift back to full working order as quickly as possible. For any customers who’s lift is off completely we usually get to you the same day often within a few hours of receiving the call (although our record is getting an engineer at the front door before the customer hung up on the phone as we were nearby!) , dependent on our current schedule.
If you’ve bought a stairlift from us then it will come with a warranty as standard. You’ll be given a warranty certificate detailing the warranty you have with us.
Outside of this warranty period you can choose to take out a 1Care Service Agreement (Link to Maintenance Contracts) or pay for one off repairs if and when they are required.
Our office hours are 8.30am to 5pm Monday through to Friday excluding public holidays. Out of these hours we operate an Emergency Repair Service for evenings, weekends and bank holidays.
If you’d like us to repair your stairlift then please call us on 01249 814528 and one of our friendly team will be happy to help you.
*on stairlifts that have been installed by a qualified stairlift engineer and not self installed.