Talk with our experts today, call for a friendly chat on
Dorset & Hampshire Branch: 01202 873730
Head Office: 01249 814528
Talk with our experts today, call for a friendly chat on
Dorset & Hampshire Branch: 01202 873730
Head Office: 01249 814528
If your stairlift has stopped working, we can help. Our qualified engineers repair most makes and models, including stairlifts we did not originally install, and we are available for emergency callouts 365 days a year.
We know how much you rely on your stairlift. Getting it working again quickly is our priority.
Call us on:
01249 814528 for Wiltshire, Bath, Bristol, Swindon, Gloucestershire, Oxfordshire, or Berkshire
01202 873730 for Dorset or Hampshire
and we will get someone to you as quickly as possible.
Our office is open Monday - Friday 8.30am to 5pm, excluding bank holidays and between Christmas and New year.
For all other lift off emergencies out-of-hours, call 01249 479110 and our engineer will answer your call.
Before you call us, it is worth running through a few simple checks. Some of the most common stairlift faults are straightforward to resolve without an engineer visit.
If none of those resolve the problem, call us on 01249 814528 and we will talk you through a few basic checks before sending an engineer out.
For a more detailed guide to common faults, see our stairlift troubleshooting guide.
Our engineers have manufacturer training on a wide range of stairlift brands and carry parts for the most common models on their vans. We can repair all of the following:
We also repair Wessex and Stiltz vertical home lifts and steplifts.
Not sure if we cover your model? Just call us and we will tell you straight away.
You do not need to have bought your stairlift from us to use our repair service. We regularly receive calls from people who have been let down by their original installer, whose installer has gone out of business, or who simply cannot get a reasonable response time from whoever fitted their lift.
If your stairlift is a make or model we cover, we will be happy to help. Just have the make and model name to hand when you call, and we will advise you on whether we can assist and what the likely cost will be.
We do not touch self installed or DIY stairlift installation jobs for safety reasons, so will be unable to help with a repair in this situation.
Our engineers are available for emergency callouts 365 days a year. Out-of-hours calls are handled by our on-call engineer directly, there is no call centre. If he is busy with another customer then please leave a message for him to call you back.
Out-of-hours callouts are prioritised for customers on a maintenance contract or those we have installed for. If you are not on a contract and have an urgent out-of-hours situation, call us and we will do our best to help.
For daytime repairs, we aim to get an engineer to you as quickly as possible, normally within a few hours of making the call if your lift is off, or certainly within 24 hours.
If you rely on your stairlift every day, a maintenance contract gives you complete peace of mind. It covers repairs, parts, and callouts due to manufacturing defects, so if something goes wrong you just call us. It also includes an annual service to keep your stairlift running at its best and catch any issues before they become problems.
We offer maintenance contracts on stairlifts we installed and, subject to a paid inspection visit, on stairlifts we did not. Contract customers and customers we have installed for get priority on out-of-hours callouts.
Start with a few simple checks: is the on/off switch in the on position? Is the plug/socket switched on at the wall? Are the seat, armrests, and footrest all fully lowered and locked in the ready to travel position with the seatbelt on? Is anything blocking the footrest or carriage sensors? If none of those resolve it, call us and we will help you further.
Yes. We repair most makes and models regardless of who installed them. Have your stairlift's make and model name to hand when you call and we will confirm whether we can help and give you an idea of the likely cost.
For urgent daytime repairs we aim to get to you as quickly as possible, often the same day. We are available for emergency callouts 365 days a year. Out-of-hours callouts are prioritised for contract customers and those we have installed for. Call us and we will give you an honest estimate of response time.
Repair costs vary depending on the fault, the parts needed, and when you need us. As a guide:
Callout charges start from £145 during office hours and from £240 for out-of-hours and bank holiday callouts. This includes travel time, on-site diagnosis and getting your lift up and running as quickly as possible. Home lift repairs carry a higher callout rate than stairlift repairs. Parts and any possible labour charges could be extra depending on what is needed, and we will always give you a clear cost before carrying out any work and getting your agreement.
Customers on a maintenance contract pay nothing for most repairs with callouts, parts, and labour included where there is a manufacturing defect.
The lifespan of a stairlift is around 7-10 years. If you are unsure whether a repair is worth the cost on an older model, we will give you an honest opinion on that rather than just taking your money.
Give us a call and we'll be pleased to help you and discuss your situation in more detail.
Yes, this is something we deal with regularly. As long as your stairlift is a make or model we cover, we can take over your aftercare. Call us with your stairlift's make and model and we will advise you on the best way forward, whether that is a one-off repair, a service, or setting you up on a maintenance contract.
It depends on the age, make, and condition of your stairlift, and whether parts are still readily available for it. We will always give you an honest answer on this, if a repair is not cost-effective or practical, we will tell you rather than taking your money. In some cases a reconditioned replacement or even a rental stairlift can be a better option, and we can talk you through both.
Call us on:
01249 814528 for Wiltshire, Bath, Bristol, Swindon, Gloucestershire, Oxfordshire, or Berkshire
01202 873730 for Dorset or Hampshire
and we will get someone to you as quickly as possible.
Our office is open Monday - Friday 8.30am to 5pm, excluding bank holidays and between Christmas and New year.
For all other lift off emergencies out-of-hours, call 01249 479110 and our engineer will answer your call. For non-urgent calls, please call in office hours.
If you are looking for stairlift companies to help with your maintenance and stairlift service, we have a wide coverage area with an engineering team based across our coverage area. Our offices ares based in Wiltshire and Dorset, and we have engineers based in Bristol, Wiltshire, Hampshire and Dorset so you are never too far away from us.
We cover Wiltshire, Bath, Bristol, Swindon, Gloucestershire, Dorset, Hampshire, and areas of Oxfordshire, Somerset and Berkshire. Check our coverage area here.
25 Harris Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PT
Showroom Open: Mon-Fri 08:30 to 17:00
Emergency Out of Hours Repairs: 365 days a year
Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, Ferndown, Dorset, BH21 7UH
Showroom Open: Mon, Tues, Thurs 08.30 to 15.30, Friday 8:30 -13:00
**Please note we currently install and service stairlifts within our coverage area, click here to see our coverage area