Talk with our experts today, call for a friendly chat on
Dorset & Hampshire Branch: 01202 873730
Head Office: 01249 814528
Talk with our experts today, call for a friendly chat on
Dorset & Hampshire Branch: 01202 873730
Head Office: 01249 814528
We can help with:
Most of the calls we receive about stairlift removal come from families dealing with a bereavement. Someone has passed away, and sorting out the home is one of many things that needs to happen. It can feel overwhelming, and the stairlift is often one of those things you are not quite sure what to do with.
We want to make this as simple and stress-free as possible. If we installed your stairlift, we’ll have all the details of your model on file and will be able to tell you what we can offer straight away. If we didn’t originally install it we’ll need to know the model and it’s useful if we can have some pictures emailed to check the condition and age and we can tell you what model it is and what the best course of action is from there.
Our engineers carry out every removal with care and respect. We leave the staircase clean and tidy, the powerpoint will be made safe, and we’ll make sure the area is left in good order before we go.
This is something many families ask, and we think it is a lovely question. Where possible, we give stairlifts a second life.
Good quality units are taken back to our workshop, professionally refurbished, and rehomed with another family who might not be able to afford a new stairlift but can afford a reconditioned, or for rental models sometimes used for terminally ill patients. Knowing that your loved one's stairlift is going on to help someone else is something a lot of families find genuinely comforting.
Where a unit is too worn or old to refurbish, we will often scrap it after it has been stripped down into its component parts. This makes sure older stairlifts which are no longer fit for or safe to reuse are taken out of circulation and destroyed. And where disposal is the only option, we are registered waste carriers and handle everything legally and responsibly and nothing is fly tipped or disposed of incorrectly.
When you call us, we will ask you a few simple questions about the stairlift and let you know which of the following applies. We are always straight with you upfront so there are no surprises.
If the stairlift is in good condition and is a model we can refurbish and rehome, we may offer to buy it back from you. We will remove it for free, pay you an agreed amount, and take it away for you. We can buy back stairlifts we originally installed and sometimes stairlifts installed by other companies.
Buyback prices reflect the age, condition and model of the unit. We will always be honest about what we can offer and there is no obligation.
If the stairlift is not in a condition to sell but we can still make use of it, either by refurbishing parts or using it for spares, we may offer to remove it and take it away at no charge to you. This is our way of making sure good components get a second life rather than going to waste, and it means one less thing to worry about and pay for.
If the stairlift is too old or worn to reuse in any form, we will carry out the removal and dispose of it correctly as registered waste carriers. There will be a charge for this service, which we will confirm before any work is carried out. This ensures everything is handled legally and responsibly as you have a duty of care to ensure any removed stairlift is disposed of correctly, and employing a registered waste carrier fulfils that obligation. Removal charges start from £150 plus VAT for a straight stairlift and £250 plus VAT for a curved stairlift. We will always confirm the exact cost before any work begins.
If the stairlift was rented from us, it remains our property and we will arrange collection as part of the rental agreement. The removal cost is covered within the original installation fee, so there is nothing further to pay. Just call us and we will arrange everything at a time that suits you.
You do not need to have bought your stairlift from us to use our removal service. We remove most makes and models including Stannah, Acorn, Handicare, Platinum, Access and Otolift. Have the make and model to hand when you call if you can, and pop some pictures over to us so we can see the model, age and condition, then we’ll be able to advise you further.
Are you thinking of changing the carpet on your stairs? If you’ve got a stairlift on your stairs and you want to renew your carpet, then your lift will need to be removed for the carpet fitters and then reinstalled once complete.
To cause the least inconvenience possible, normally we will arrive first thing in the morning to remove the lift and store it in perhaps a spare room or outbuilding, then the carpet fitters can install the carpet. We will then return later in the day to reinstall it. If we didn’t originally install your lift or we find that it hasn’t been serviced for some time, we may need to do additional work and safety checks to make sure it is reinstalled to standard.
It can cost several hundred pounds to have a removal and reinstallation so please bear this extra cost in mind if you are changing your carpet.
Please be aware, we have come across instances where family members or carpet fitters have carried out the removal and put the lift back in in a dangerous and unsafe condition. Your safety is our priority so please don’t compromise and make sure you have a qualified professional doing this job for you.
If you are moving house and want to take your stairlift with you, we can remove it from your current property and refit it at your new home, subject to the staircase being compatible. Call us and we will advise you on whether this is practical for your particular model.
Depending on the age and model of the product we may buy it from you if we can reuse it or, we may charge you to remove it. We specialise in the Stiltz and Wessex range of products and would only be interested in removing or buying these particular brands.
If we were to buy your homelift then we would need to see it in situ and in working order, our engineers could then remove it for you. You could expect to get several hundreds of pounds, perhaps up to a couple of thousand pounds depending on the age and condition. We normally wouldn’t purchase any back that are more than 3 years old. It also depends on our current stock holding too, if we have the capacity to store it.
As with stairlift removals, we wouldn’t recommend that you remove it yourself and you should get in a licenced waste carrier to remove and take the model away for you.
Of course, when this model is removed there will be a hole in the ceiling that will need building work done to it to cover it up. This will mean adding in new joists, new floor and ceiling with plasterboard and painting and reinstating the floorboards. This is a job that we can organise to be done through our network of subcontracted builders at an additional cost.
We’ll try and make this as stress free as possible, all we need to know is the installation details and we’ll be able to advise and guide you on the options you have. Feel free to make a decision there and then or think about it and come back to us, there’s no pressure or obligation.
We have helped hundreds of families through this process and we will take as much of the burden off your shoulders as we can.
Not sure which option applies to your stairlift? Just give us a call with no obligation, complete our contact form or even start an online chat with us.
Calne: 01249 814528
Ferndown: 01202 873730
It depends on the age and condition of the stairlift. If it is in good condition we may buy it back from you, meaning you receive payment rather than paying anything. If we can reuse parts from it, we will often remove it free of charge. If the unit needs to be disposed of, removal charges start from £150 plus VAT for a straight stairlift and £250 plus VAT for a curved stairlift. We will always confirm the cost before any work is carried out. Call us with the make and model and we will give you a clear answer.
We aim to get to you as quickly as possible, particularly when a family is dealing with a bereavement and needs to sort a property. Call us and we will tell you our current availability. In many cases we can arrange removal within a few days.
Yes. We remove most makes and models regardless of who originally installed them. You do not need to have bought your stairlift from us.
Where possible, we refurbish good quality units and rehome them with families who need an affordable stairlift option. Where a unit cannot be fully refurbished, usable parts are reused to keep other stairlifts running. Where disposal is the only option, we are registered waste carriers and handle everything legally and responsibly.
Yes. It is a legal requirement that stairlifts are disposed of correctly and not fly tipped. If you employ someone to remove it, they should hold a Waste Carrier Licence. We are registered waste carriers, so using our removal service fulfils your legal obligation completely.
Our engineers leave the staircase clean and tidy. The fixing holes left by the rail are small and can usually be disguised in the pile of the carpet. Any indentations in carpet from the rail can often be lifted by vacuuming. We make sure the area is left in good order before we leave.
If the stairlift was rented from us it is our property and we will arrange to collect it. Removal is covered within the original installation fee so there is nothing further to pay. Just give us a call and we will arrange collection at a time that suits the family.
In some cases yes, subject to the new staircase being compatible with your model. If you have a straight stairlift it is more feasible than if you have a curved model as this has been made to measure your current curved staircase. Call us and we will advise you on whether a refit is practical before you commit to anything.
25 Harris Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PT
Showroom Open: Mon-Fri 08:30 to 17:00
Emergency Out of Hours Repairs: 365 days a year
Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, Ferndown, Dorset, BH21 7UH
Showroom Open: Mon, Tues, Thurs 08.30 to 15.30, Friday 8:30 -13:00
**Please note we currently install and service stairlifts within our coverage area, click here to see our coverage area