Stairlift Review: Roger & Sue’s Story


Their Story Overview

Roger had a stroke and became a wheelchair user.  He hand crafted the staircase in his home many many years ago, but little did he realise at the time, that the stairs would be quite complicated to fit a lift on.  Their stairs are curved, incredibly steep and narrow and there is a low ceiling height to negotiate too.

Roger and his wife Sue had a number of companies out to see if they could fit one for him and they were told by them all that one wouldn’t fit.  The couple were quite devastated and were trying to come to terms with the fact that they would have to sell up and move out of the family home, that they had lived in for many years.

An Occupational Therapist suggested to the couple that they may want to try giving us a call to see if we could do anything for them.

The couple had all but given up hope, when our Director and Engineer Colin Major came to visit to assess their stairs and their needs.  Colin loves the challenge of complicated stairs and the fact that other companies had walked away, unable to fit one, only spurred him on to find a solution to help this lovely couple remain in their own home.

It was going to be tight on their stairs – but he had just the right lift for the job to help Roger and Sue.  He installed a Flow Curved model on their tight narrow staircase to help them get up and down stairs.

The Flow was fitted on the internal radius (the inside) of the stairs so Sue would still have the wider part of the stair treads to walk on going up the stairs.  Parking bends were provided at the top and bottom of the stairs as the starting and stopping positions.  This enabled the lift to park off the narrow staircase and out of the way, when it is not being used.

Roger and Sue’s lives were transformed and they didn’t have to leave the home that they loved.

You can find out more about the Flow model by visiting our product page.

Transcript of their Stairlift Review Video:

“I had a stroke, my left side’s numb all the time. It isn’t a very nice thing, I don’t wish it on anybody.

We got in contact with other companies and they said they couldn’t do anything and it was the OT that suggested 1st Choice Stairlifts. Colin came and had a look at it and he made sure that the stairs was strong enough, and he said it was and they wanted to put it on the inside of the stairs so that I’d have room to walk on the outside.

They had to tweak it quite a lot, because Roger would have hit his head, but now his head just skims it.

They were very good, the engineer, he was very good setting it up. He took ages to set it up properly so we could skim, it just about fits. It’s okay when you get in and get going, you’ve got no choice, you’ve got to go.

There’s positions were it goes slow when it goes around the corner, and going straight it speeds up, then it goes round the other corner and it slows down, then goes onto its charging point.

I would say how helpful they were 1st Choice, we found them very good, good service.

I think the best thing was when Colin said he could do it because it gave us our downstairs room back.

It’s enabled us to stay in our family home, having the stairlift fitted.”

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