Liam’s story is told by his mum Hayley.

Stairlift Review: Liam’s Story

Their Story Overview

Liam’s mum Hayley used to carry Liam up and down stairs but as he got bigger, she just couldn’t manage anymore.  It was affecting her health and wellbeing and they needed a solution to their problems – to get them both upstairs safely and with ease.

We were called in by Liam’s Paediatric Occupational Therapist to take a look at their situation and needs.  We provide a range of child seats on lifts so this particular model was going to be the best for Liam and offer him the most support.  The seat was specified by R82 and the lift was specified by us – so the specialist seat fits onto the normal lift carriage and rail.  Transfer in and out of the chair had to be managed safely and that’s why we parked the lift off the stairs so Helen could get Liam on the lift better.

Before agreeing to the installation,  Helen, Liam and their Occupational Therapist came to our showroom, so that an accurate assessment could be done.  This was to see how Liam would feel and could cope with a lift when in transit.  It also helped the family and Occupational Therapist to visualise how the solution would work for their family.

All models come with a call/send remote control so Helen, as his carer, was able to operate the product whilst Liam was in the chair.

You can find out more about the Childrens models by visiting our product page.


Transcript of their Stairlift Review Video:

Liam’s five, he was diagnosed with cerebral palsy at fifteen months old, which is a physical condition and also he has a severe learning difficulty as well, so he can’t speak.

Basically when he got to about three years of age I contacted my OT Helen, who agreed Liam was getting quite big now and quite heavy to carry, so we looked at the stairlift option to help me getting him in and out, and up and down the stairs sort of thing.

We went over to 1st Choice and tested out the lift. Liam, being a child, he has to have a specialist Panda seat actually provided. It’s very very supportive for him getting up and down the stairs and helps me mentally.

I had a grant which Liam’s OT basically advised us on and she put us in touch with 1st Choice. All the customer service, and stuff like that, they’ve been fantastic with.

When I’ve always phoned up I’ve always dealt with Lindsey in Customer Services she’s been great everytime I’ve phoned up. I’ve also dealt a lot with Colin, when he actually came to put the lift in, obviously he came to do that as well, so I’ve had quite a close relationship with the team in general.

The thing is with a grant it all depends on the child’s needs and stuff like that, but 1st Choice are fantastic, they cater for all sorts of disabilities.

1st Choice gave us the best welcome, made us feel welcome, they gave us cups of coffee, tea, all those sort of things, customer service so to speak, so I was very happy.

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