At 1st Choice Stairlifts we are proud of our record in customer care and are always striving to exceed expectations.

We believe in providing the highest standards of products, service and workmanship to all our customers, and judge ourselves against our service promise that:

  • We will act with genuine care, openness and respect for our customers
  • We will be proactive in listening and improving our service wherever we can
  • We will work and communicate well as a team to serve our customers to the best of our ability

We ensure a high quality of service and installation through constant monitoring by Customer Satisfaction Surveys and Quality Checks.

Our customer procedures are in accordance with the requirements of the British Healthcare Trades Association (BHTA), of which we are full members and their Trading Standards Institute Approved Code of Practice. Our quality procedures are in line with our ISO9001 accreditation and we are inspected annually by an external auditor to ensure our compliance with the ISO quality standards.


Book an appointment 0800 019 2210