Which Trusted Trader

At 1st Choice Stairlifts we strive to deliver a great customer experience and to be the best that we can be and thats why we’re an approved Which Trusted Trader

You can buy a stairlift from any company, but why would you choose us?

Customers appreciate the fact that we are a small business and can give them that individualised personal service.  Having a lift installed is a big change, that’s why it’s ever more important to have the right people in your lives to make that change happen smoothly and hassle free.  Our staff have a combined 175 years of stairlift industry expertise, so we can help you along the way and as our core value promises, we’re all about “Making a difference to peoples quality of life”.

We constantly monitor the service we give to customers through Customer Satisfaction surveys which are independently audited every year by an external ISO9001 Quality Inspector.

We are now endorsed by the Which? Trusted Traders approved, a trusted brand name that is synonymous with recognising reliable and trustworthy traders having undergone a rigorous assessment in order to be approved.  Although no longer a member of the British Healthcare Trades Association, after 14 years membership we have inbuilt the ethics of their Code of Practice into our business.

Our Which Trusted Traders membership also provides total peace of mind for customers.  In the highly unlikely event that we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

You can view our Which? Trusted Traders membership and reviews online on their website and if you’ve experienced our service, then why not leave us a review too.

Some of the great comments on surveys that we have received recently:

“Nice friendly staff.  Helpful and explained things easily.”

“Exceptionally pleased with work and installation and no mess left, all cleaned up”

“Could not fault you whatsoever, excellent service throughout”

“Very pleased with the whole operation from requesting initial appointment to completion of the job”

“The quality and fitting of the stairlift was excellent with very good value for money”

1st Choice Stairlifts are a family run business offering a wide range of straight and curved stairlifts, wheelchair lifts and small house lifts together with repairs, servicing and maintenance in Wiltshire, Bath, Bristol, Gloucestershire, Hampshire, Swindon and Berkshire.

To become a 1st Choice Stairlifts customer call Lindsey on 08000 19 22 10.

Book an appointment 0800 019 2210