Talk with our experts today, call for a friendly chat on
Dorset & Hampshire Branch: 01202 873730
Head Office: 01249 814528
Talk with our experts today, call for a friendly chat on
Dorset & Hampshire Branch: 01202 873730
Head Office: 01249 814528
If getting up and down the stairs is becoming more difficult at home in Frome, Wells, Shepton Mallet, Glastonbury, Street, or the surrounding area, we can help. It is something we speak to people about every day, whether it is for themselves, a parent, or someone they care for.
At 1st Choice Stairlifts, we cover the Mendip area and the towns of Frome, Wells, Shepton Mallet, Glastonbury and Street from our head office in Calne. With engineers covering the wider region, we can respond reasonably quickly when you need us.
As an independent dealer, we are not tied to any single manufacturer. We recommend from a range of trusted brands to find the right solution for your home, whether your staircase is straight, curved, narrow, or something a bit more unusual.
Give us a call on 01249 814528 for a friendly, no-pressure chat.
Every home is different, and the right stairlift depends on your staircase, your needs, and what will work best for you long term. We supply and install:
• Straight stairlifts for standard staircases, often available within a few days of your survey
• Curved stairlifts with made-to-measure rails for staircases with bends, turns, or landings
• Reconditioned stairlifts for both straight and curved staircases
• Rental stairlifts for flexible short or longer-term needs
• Home lifts where a stairlift is not the right solution
• Straight stairlifts can often be installed within a few days of your free home survey, sometimes sooner
• Curved stairlifts are made to measure and typically take 3 to 5 weeks from order to installation
• If things are urgent, let us know and we will always do our best to prioritise you
If you are not sure what the right option is, the best place to start is a phone call. We will explain everything clearly, answer your questions, and help you work out what might suit your home best.
You can also arrange a free home survey. One of our surveyors will visit, measure your staircase, and give you a clear, accurate written quote. No pressure and no obligation.
If your stairlift has stopped working, getting it fixed quickly matters. We repair most makes and models across the Frome and Mendip area, including Stannah, Acorn, Handicare, Platinum, Access and Otolift, even if we did not install it.
Our engineers carry the most common parts so many repairs are completed on the first visit. Callout charges start from £145 during office hours. We will always give you a clear cost before carrying out any work. Check out our repairs page here.
British Safety Standards recommend an annual service for every stairlift. Our engineers carry out a thorough 25-point check on every visit, covering all safety features, battery condition, and mechanical components. We service most makes and models, including stairlifts we did not originally install. Check out our servicing page here.
Renting a stairlift can be a flexible option, whether you need it for a shorter period or prefer not to buy outright.
We take care of installation and ongoing support. When the stairlift is no longer needed, removal is included, so there is no worry or hassle about getting rid of it.
If a stairlift is no longer needed, we can remove it safely and efficiently.
Most removals are completed within around an hour, leaving everything safe and tidy.
Depending on the model and condition, we may be able to buy the stairlift back, or there may be a charge for removal.
If you would like to see a stairlift or a homelift in person, you are welcome to visit our showroom in Calne, Frome is not too far away. Come in for a coffee and a chat if you are able to so we can show you how easy a stairlift is to work.
This gives you the opportunity to try different models and speak to our team face to face before making a decision.
Give us a call and we will talk you through it. There is no pressure, no obligation, and no script – just honest advice from people who know stairlifts inside out.-
Call us on 01249 814528
If you are applying for a Disabled Facilities Grant, this is typically handled by Bath and North East Somerset Council in the Frome area.
We regularly support customers alongside this process, providing surveys, quotations and working with occupational therapists where needed.
If you are unsure how it works, just give us a call and we will talk you through it clearly.
All of our Which Trusted Trader reviews are verified as genuine customers, and we also have a wide range of feedback on Google from people we have helped.
“Friendly, helpful and no pressure at all. Everything was explained clearly from start to finish.”
“Quick response and very professional. The whole process was smooth and stress free.”
“Reliable and efficient service. We would definitely recommend them.”
You can read more of our customer reviews on our testimonials page.
Straight stairlifts are usually available from stock and can often be installed within a few days of your free home survey. Curved stairlifts are made to measure and typically take 3 to 5 weeks. If your situation is urgent, let us know when you call and we will do our best to help.
Yes. We repair most makes and models regardless of who installed them. Have your stairlift’s make and model to hand when you call and we will confirm whether we cover it. Callout charges start from £145 during office hours.
Yes. We have stairlift models on display in our Calne showroom, including straight and curved models. Frome is around 30 minutes from Calne, Wells around 35 minutes, and Shepton Mallet around 40 minutes, all very manageable for a showroom visit. Call us on 01249 814528 to arrange a visit.
Straight stairlifts start from around £2,150 new, with reconditioned models from less. Curved stairlifts start from around £4,500. Rental is also available from £450 installation plus a monthly fee. We give you a written quote during a free home survey, no hidden costs.
If you have a long-term or permanent health condition affecting your mobility, you will normally qualify for VAT exemption on your stairlift. We will confirm your eligibility and handle the paperwork as part of your order.
We are an independent local company with our head office in Calne, Wiltshire, around 30 minutes from Frome. We also have a branch in Ferndown, Dorset. When you call us, you are speaking to our own team, not a national call centre.
Give us a call for a friendly, no-pressure chat. We will talk you through your options and arrange a free home survey at a time that suits you. Our surveyor will visit, look at your stairs, and give you a written quote on the spot. No obligation at any stage.
Call us today on 01249 814528.
Or fill in the form and we will get back to you. Our office is open Monday to Friday, 8:30am to 5pm.
Not sure if you should be making the call right now? If you’re considering a stairlift but you’re just not sure if now is the right time for a stairlift, this article will help you decide, just click on the button below.
We are based in Calne and we cover this area and the whole of our home county of Wiltshire including Swindon, Chippenham, Marlborough, Salisbury, Bradford-on-Avon, Corsham, Trowbridge, Devizes, Melksham, Pewsey, Trowbridge, Warminster and the surrounding areas including Royal Wootton Bassett and Wroughton.
We also cover Hampshire, Dorset, Berkshire, Oxfordshire, Gloucestershire, Bath and North Somerset, Somerset and Bristol. For more details check out our comprehensive areas we cover page.
Want to find out more about us? You can meet our team of experts here.
Have you got questions about stairlifts? We have a comprehensive knowledge base of your questions answered in our advice hub or videos from our team for you to take a look at too.
25 Harris Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PT
Showroom Open: Mon-Fri 08:30 to 17:00
Emergency Out of Hours Repairs: 365 days a year
Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, Ferndown, Dorset, BH21 7UH
Showroom Open: Mon, Tues, Thurs 08.30 to 15.30, Friday 8:30 -13:00
**Please note we currently install and service stairlifts within our coverage area, click here to see our coverage area