If getting up and down the stairs is becoming more of a challenge at home in Poole, we can help. It is something we talk to people about every day, whether for themselves, a partner, or a parent.

At 1st Choice Stairlifts, we have a branch right on your doorstep in Ferndown. Our local engineers know the Poole area well and can respond quickly when you need us, whether for a new installation, a repair, or a service.

As an independent dealer, we are not tied to any single manufacturer. That means we find the right solution for your home and your budget, not just the model we happen to sell.

Give us a call on 01202 873730 for a friendly, no-pressure chat or to book a showroom or home visit.

As we are based in Ferndown, just a short drive from Poole, we have:

• Engineers based locally, our Ferndown branch covers the Poole area directly
• Over 20 years fitting stairlifts across the South West, south coast and beyond
• Independent dealer – we choose from multiple manufacturers, not just one
• New, reconditioned and rental stairlifts available
• Straight and curved stairlifts for any staircase
• Free home survey with a written quote on the spot, no obligation
• Repairs and servicing on most makes and models, including stairlifts we did not install
• Callout charges from £145 during office hours

Stairlift installation in Poole

Every home is different, and the right stairlift depends on your staircase, your needs, and what will work best for you long term. We supply and install:

• Straight stairlifts for standard staircases – often available within a few days of your survey
• Curved stairlifts with made-to-measure rails for staircases with bends, turns, or landings – typically 3 to 5 weeks from order
• Reconditioned stairlifts for both straight and curved staircases
• Rental stairlifts for flexible short or longer-term needs
• Home lifts where a stairlift is not the right solution

How quickly can you get a stairlift in Poole?

• Straight stairlifts can often be installed within a few days of your free home survey, sometimes sooner depending on availability
• Curved stairlifts are made to measure and typically take 3 to 5 weeks from order to installation
• If things are urgent, let us know when you call and we will always do our best to help

Not sure what you need?

If you are not sure what the right option is, just give us a call. We will explain everything clearly, answer your questions, and help you work out what might suit your home best.

You can also arrange a free home survey. One of our surveyors will visit, measure your staircase, and give you a clear written quote on the spot. No pressure and no obligation. Just call us on 01202 873730 to arrange.

Stairlift repairs in Poole

If your stairlift has stopped working, we can help. We repair most makes and models across Poole and the surrounding area including stairlifts we did not originally install. Our engineers carry the most common parts so many repairs are completed on the first visit.

We repair Stannah, Acorn, Handicare, Platinum, Access, Otolift and many other brands. Callout charges start from £145 during office hours. We will always give you a clear cost before carrying out any work. Check out our repairs page here.

Stairlift servicing in Poole

British Safety Standards recommend an annual service for every stairlift. Our engineers carry out a thorough 25-point check on every visit, testing all safety features, checking battery condition, and re-tightening any fixings. We service most makes and models across Poole, including stairlifts we did not originally install. You can find out more about our stairlift servicing here.

Not sure which option is right for your home? Give us a call! There is no pressure, no obligation, and no script, just honest advice from people who know stairlifts inside out.

Call us on 01202 873730.

Stairlift removals

If a stairlift is no longer needed, we can remove it safely and efficiently.

Most removals are completed within around an hour, leaving everything safe and tidy.

Depending on the model and condition, we may be able to buy the stairlift back, or there may be a charge for removal. You can find out more about buybacks and stairlift removals here.

Visit our Dorset showroom

If you would like to see a stairlift in person before making a decision, you are welcome to visit our showroom in Ferndown, Dorset.

Being just a short distance from Poole, this gives you the opportunity to try different models and speak to our team face to face before making a decision.

Help with Disabled Facilities Grants in Poole

If you are applying for a Disabled Facilities Grant in Poole or the wider postcode area, we can help guide you through the process.

Depending on your exact location, DFG applications may be managed by different local authorities, including Bournemouth, Christchurch and Poole Council, Dorset Council and in some areas New Forest District Council.

These applications are typically handled by the council, working with occupational therapists and technical teams to assess what is needed.

We regularly support customers alongside this process, including:

• providing home surveys and quotations
• advising on suitable stairlift options
• working alongside occupational therapists where required

If you are unsure which council applies to your property or how the process works, just give us a call on 01202 873730 and we will talk you through it clearly.

What our customers say

All of our Which Trusted Trader reviews are verified as genuine customers, and we also have a wide range of feedback on Google from people we have helped.

“Local, reliable and quick to respond. It made a big difference knowing they were based nearby.”

“Very professional service from start to finish. Everything was explained clearly.”

“Friendly, efficient and no pressure at all. Would definitely recommend.”

You can read more of our customer reviews on our testimonials page.

Why choose 1st Choice Stairlifts in Poole?

• Dorset branch in Ferndown just a short distance from Poole
• Engineers regularly working across Poole, Christchurch and Bournemouth
• Fast response for repairs and urgent enquiries
• Independent advice across trusted manufacturers
• No pressure, no hard selling
• Over 20 years trading as a company
• Which Trusted Trader approved
• Members of the British Healthcare Trades Association
• Friendly, experienced team focused on doing things properly

We are a well established independent company, large enough to provide reliable aftercare, but small enough to treat people as individuals.

Frequently Asked Questions About Stairlifts in Poole

How quickly can you fit a stairlift in Poole?

Straight stairlifts are usually available from stock and can often be installed within a few days of your free home survey. Curved stairlifts are made to measure and typically take 3 to 5 weeks. If your situation is urgent, let us know when you call and we will do our best to help.

How much does a stairlift cost?

Straight stairlifts start from around £2,150 new, with reconditioned models available from £1,200. Curved stairlifts start from around £4,500 as the rail is made to measure for your staircase. Rental is also available with straight stairlift rental from £450 installation plus £50 per month, curved from £2,000 installation plus £100 per month. We give you a written quote on the spot during a free home survey, so there are no hidden costs.

Do you repair stairlifts in Poole that you did not install?

Yes. We repair most makes and models regardless of who installed them. Have your stairlift’s make and model to hand when you call and we will confirm whether we cover it. Callout charges start from £145 during office hours.

Can I try a stairlift before I buy?

Yes. We have stairlift and homelift models on display in our Ferndown showroom, including straight and curved models. Our Ferndown branch is your first port of call for local advice. Call us on 01202 873730 to arrange a visit, no obligation.

Do I pay VAT on a stairlift?

If you have a long-term or permanent health condition affecting your mobility, you will normally qualify for VAT exemption on your stairlift. We will confirm your eligibility and handle the paperwork as part of your order.

Are you a local company or a national one?

We are an independent family-run local company with our head office in Calne, Wiltshire, and a second branch in Ferndown, Dorset. Our Ferndown office is just a short drive from Poole, so we are genuinely local to you. When you call us, you are speaking to our own team, not a national call centre.

Ready to find out what is possible in Poole?

Give us a call for a friendly, no-pressure chat. We will talk you through your options and arrange a free home survey at a time that suits you. Our surveyor will visit, look at your stairs, and give you a written quote on the spot. No obligation at any stage.

01202 873730

Monday to Friday, 8:30am to 5pm

Call us on 01202 873730 and speak to our team now, or fill in the form and we will get back to you. Our office is open Monday to Friday, 8:30am to 5pm.

Not sure if you should be making the call right now?  If you’re considering a stairlift but you’re just not sure if now is the right time for a stairlift, this article will help you decide, just click on the button below.

Areas We Cover

We are based in Calne and Ferndown and cover most of Dorset, including Bournemouth, Poole, Christchurch, Wimborne, Swanage and Wareham, and Shaftesbury and Gillingham and surrounding areas.

We also cover Wiltshire, Hampshire, Berkshire, Oxfordshire, Gloucestershire, Bath and North Somerset, Somerset and Bristol.  For more details check out our comprehensive areas we cover page.

Want to find out more about us?  You can meet our team of experts here.

Have you got questions about stairlifts?  We have comprehensive advice and guides answering your questions about stairlifts in our Knowledge Centre or watch our videos presented by our fun team to help guide you with everything you need to know about stairlifts.