At 1st Choice Stairlifts, we strive to deliver great customer service and experience, as we strive to be the very best that we can be. That's why we’re proud to be an approved Which Trusted Trader.
We know that our customers appreciate the fact that we are a small business and can give them an individualised personal service. Having a lift installed is a big change, that’s why it’s ever more important to have the right people in your lives to make that change happen smoothly and hassle free.
Our staff have a combined 175 years of stairlift industry expertise, so we can help you along the way. No matter what part of your lift journey you're at, our core value promises that we are all about “Making a difference to people's quality of life”.
We constantly monitor the service that we give to our customers through our Customer Satisfaction surveys, which are independently audited every year by an external ISO9001 Quality Inspector.
As we are endorsed by Which? Trusted Traders, their trusted brand name and trader logo is synonymous with recognising reliable and trustworthy traders, each having undergone a rigorous assessment in order to be approved.
We are also a proud member of the BHTA, which is the British Healthcare Trades Association. The BHTA is the mobility industries trade association and has a Code of Practice, approved by the Trading Standards Institute, which is against mis-selling and protects customers when purchasing mobility products, including stairlifts.
The BHTA set standards of what you can expect from a member company. However, they cannot deal with complaints about mobility or stairlift companies if they are not members.
You can read more about the BHTA and their Code of Practice here.
Our Which Trusted Traders membership also provides total peace of mind for customers. In the highly unlikely event that we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader, we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact us on 0800 019 2210 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
Which Trusted Traders have a new Code of Conduct & Review Policy. You can read more here, or call them on 0800 014 7308.
You can view our Which? Trusted Traders reviews and membership online on their website here.
If you’ve experienced our services, then why not leave us a review? You can do so here.
1st Choice Stairlifts are a family run business, offering a wide range of straight and curved stairlifts, outdoor stairlifts, home lifts, wheelchair lifts, platform lifts. We also provide a wide range of reconditioned stairlifts, and rental stairlifts.
Our services also provide stairlift and lift repairs, servicing, and maintenance in Wiltshire, Bath, Bristol, Gloucestershire, Hampshire, Swindon and Berkshire.
Looking for more information? We’ve got 20 years of experience providing the best solutions for our customers. So, if you have any questions, want more information, or you’re just unsure, then speak to one of our experts. Call us today on 0800 019 2210 or [email protected]
