Our service promise
- we will act with genuine care, openness and respect for our customers;
- we will be proactive in listening and improving our service wherever we can;
- we will work and communicate well as a team to serve our customers to the best of our ability.
We ensure a high quality of service and installation through constant monitoring by Customer Satisfaction Surveys and Quality Checks.
Our customer procedures are in accordance with the requirements of the British Healthcare Trades Association (BHTA), of which we are full members. Our quality procedures are in line with our ISO9001 accreditation and we are inspected annually by an external auditor to ensure our compliance with the ISO quality standards.